Last updated: 2025

​

Resilient Path Clinical Psychology (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and protect your information when you visit our website, make an enquiry, or book an appointment.

​

1. What information we collect

 

We may collect the following information you provide.

Personal information: 

• Name

• Email address

• Phone number

• Information submitted through contact forms

• Information submitted during online bookings (via Halaxy)

​​

Clinical information:

Clinical and health information is stored only in Halaxy, our secure practice management system, not on this website.

​

Technical and usage information (This may occur through services such as Google Analytics.)

When you browse our website , we may automatically collect:

• IP address

• Browser type and device type

• Pages viewed and time spent on the website

• Cookie and analytics data

​

2. How your information is collected

​

Directly from you

• When you complete a contact form

• When you request an appointment

• When you book online through Halaxy

​​

Automatically through our website

• Cookies

• Analytics tools (e.g., Google Analytics)

• Security and performance tools

​​

We do not use advertising cookies or sell data to third parties.

​

3. How we use your information

​

We use your information to:

• Respond to enquiries

• Provide psychological services

• Manage bookings and appointments

• Improve our website and user experience

• Maintain security and performance

• Meet legal and professional obligations

​​

Analytics data is used only to understand website usage and improve accessibility and content.

​

4. How your information is stored

​

Clinical and booking data

All clinical records and appointment information are stored in Halaxy, a secure, encrypted, Australian-compliant practice management system following industry best practice for privacy and data protection.

​

Website data

General website information (e.g., analytics) is stored on secure servers managed by reputable third-party providers.

​

We do not store clinical information on our website or email server.

​

5. Sharing your information

​

We do not share your personal information unless:

• You have given consent

• It is required by law or court order

• It is necessary to prevent serious harm

• You request communication with another provider (e.g., GP, psychiatrist)

​​

We never sell or disclose your information to advertisers or marketing companies.

​

6. Online bookings and third-party services

​

Online appointment bookings are handled exclusively through Halaxy, which operates under its own Privacy Policy and data security standards. When booking online, you may be asked to enter personal, financial and health information directly into Halaxy.

​

Our website may also use:

• Google Analytics

• Wix website hosting tools

• Spam and security protection tools

​​

These services may temporarily collect anonymised usage data.

​

7. Email communication

​

Emails are not a fully secure medium. Please avoid sharing sensitive clinical information via email. Booking and clinical information should be submitted through Halaxy whenever possible.

​

8. Access to your information

​

You may request access to your personal information or ask for corrections by contacting us directly. We will respond in accordance with the Australian Privacy Principles.

​

9. Security

​

We take reasonable steps to protect your personal information from:

• misuse

• loss

• unauthorised access

• modification

• disclosure

​​

This includes encryption, password protection, secure storage, and restricted access to clinical records.

​

10. Links to external websites

​

Our website may contain links to external websites (e.g., Halaxy). We are not responsible for the privacy practices or content of these sites.

​

11. Updates to this policy

​

This privacy policy may be updated periodically to reflect changes in legislation or practice operations. The updated version will always be available on this page.

​

12. Contact us

​

If you have any questions about this policy or how your information is handled, you can contact us:

Resilient Path Clinical Psychology
Email: [your email]
Phone: [your number]
Location: [your suburb], Australia